chunkees
$135
Refund policy
omnee product guarantee
we proudly stand behind all of our products with the omnee product guarantee. each product is crafted with high-quality materials and great attention to detail, going through a rigorous quality control system, though some mistakes can still slip through. if you receive a defective, damaged, or incorrect product, we’ll do our absolute best to make it right with a replacement, refund, or other solution. please note that this guarantee does not cover damages or defects caused by normal wear and tear.
if you ever have any questions please email our support team at info@omnee.world.
what is checkout+?
checkout+ is optional coverage you can add to your order at checkout for a small fee. it unlocks two things:
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free returns & exchanges: changed your mind or need a different size? eligible orders with checkout+ can be returned or exchanged within 14 days of delivery. you get a prepaid return label at no additional cost.
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package protection: if your order is lost, stolen, or damaged in transit, we'll make it right with a replacement or refund for eligible claims. you won't have to deal with the shipping carrier yourself.
checkout+ must be added when you place your order. it can't be added after purchase.
can i get a refund? can i cancel my order?
orders with checkout+: you can start an eligible return or exchange within 14 days of delivery through our returns portal. return shipping is covered, so you'll receive a prepaid return label at no additional cost.
orders without checkout+: eligible returns and exchanges can still be started within 14 days of delivery through our returns portal, but you're responsible for purchasing the return label.
all returned items must be unworn, unwashed, and in original condition with tags attached.
we do not offer refunds to the original payment method for sizing or change-of-mind returns.
we cannot cancel any orders once they have been placed. however, eligible changes to your shipping address, size, or items may be available through our customer portal before your shipping label is created.
exchanges
need a different size or item? you can request an eligible exchange through our returns portal within 14 days of delivery.
with checkout+, your exchange includes a prepaid return label at no additional cost.
without checkout+, you're responsible for purchasing the return label.
your exchange order keeps its original checkout+ coverage if you purchased it, so if the new item doesn't work out either, you can still request another eligible return or exchange within the applicable return window.
my package was lost, stolen, or arrived damaged. what should i do?
orders with checkout+: you can submit a claim through our returns portal if your package is lost, stolen, or damaged in transit.
for stolen or damaged deliveries, claims must be filed within 30 days of delivery. if your package was never delivered and appears lost in transit, please submit a claim as soon as possible so we can review the tracking information.
include your order number and photos of any damage, if applicable. once your claim is approved, we'll send a replacement or issue a refund.
orders without checkout+: please contact the shipping provider to open a dispute. once a package has been handed off to the carrier, delivery issues are generally handled through them.
if the carrier can't assist, contact us at info@omnee.world and we'll do our best to help.
i received a damaged, defective, missing, or incorrect product. what should i do?
if your package arrived safely but the items are damaged, missing, defective, or incorrect, we'll arrange a replacement, refund, or whatever is necessary.
this applies with or without checkout+. all items are backed by our omnee product guarantee.
if your package itself was damaged during shipping, please refer to the package protection section above.
for product-related issues, contact us at info@omnee.world with your order number and photos of the issue, if applicable.
how do i contact you for help?
the fastest way to manage returns, exchanges, and eligible package protection claims is through our customer portal.
for anything else, you can reach us via email at info@omnee.world. before reaching out, please read through our faq and check our policy pages below for quick answers.
if your question hasn't already been answered, we're happy to assist. please give us as many details as possible (e.g., name on order, address, order #, date of order, etc.) so we can help you quickly.
additional links: