chunkees
$135
Refund policy
omnee product guarantee
we proudly stand behind all of our products with the omnee product guarantee. each product is crafted with high-quality materials and great attention to detail, going through a rigorous quality control system, though some mistakes can still slip through. if you receive a defective, damaged, or incorrect product, we’ll do our absolute best to make it right with a replacement, refund, or other solution. please note that this guarantee does not cover damages or defects caused by normal wear and tear.
if you ever have any questions please email our support team at info@omnee.world
what is checkout+?
checkout+ is optional coverage you can add to your order at checkout for a small fee. it unlocks two things:
- free returns & exchanges: changed your mind or need a different size? orders with checkout+ can be returned or exchanged for free within 14 days of delivery. you get a prepaid return label at no cost.
- package protection: if your order is lost, stolen, or damaged in transit, we’ll make it right with a replacement or refund. you won’t have to fight the shipping carrier yourself.
checkout+ must be added when you place your order. it can’t be added after purchase.
can i get a refund? can i cancel my order?
orders with checkout+: you can start a return or exchange within 14 days of delivery through our returns portal. items must be unworn, unwashed, and in original condition with tags attached.
orders without checkout+: customer is responsible for purchasing the return label when completing their return through the returns portal.
we cannot cancel any orders once they have been placed.
exchanges
with checkout+, you can exchange for a different size or item through the returns portal. your exchange order keeps its checkout+ coverage, so if the new item doesn’t work out either, you can still send it back.
my package was lost, stolen, or arrived damaged. what should i do?
orders with checkout+: file a claim through here within 30 days of the delivery date. include your order number and photos of any damage. once your claim is approved, we’ll send a replacement or issue a refund.
orders without checkout+: please contact the shipping provider to open a dispute. omnee world is not responsible for packages after they’ve been handed off to the postal carrier.
i received a damaged, defective, missing, or incorrect product. what should i do?
if your package arrived safely but the items are damaged, missing, defective, or incorrect, we’ll arrange a replacement, refund, or whatever is necessary. this applies with or without checkout+. all items are backed by our omnee product guarantee. contact us at info@omnee.world.
how do i contact you for help?
the fastest way to reach us is by email at info@omnee.world. before reaching out, please read through our faq and check our policy pages below for quick answers.
if your question hasn’t already been answered, we’re happy to assist. please give us as many details as possible (e.g., name on order, address, order #, date of order, etc.) so we can help you quickly.
additional links: