faq
do you offer returns or exchanges?
returns & exchanges are accepted within 14 days of delivery. we are only able to accept returns or exchanges on items in new and unworn condition. items on sale are final and cannot be returned. customers are responsible for additional shipping charges. for returns & exchanges please see our return policy here.
i received a damaged, defective, missing, or incorrect product, what should i do?
if your package arrived with damages, please contact the shipping provider to open a dispute. omnee world is not responsible for packages after they’ve been handed off to the postal carrier.
if your package arrived safely but the items are damaged, missing, defective, or incorrect, we’ll arrange an exchange, replacement, or refund if necessary. contact us at help@omneeworld.com or use the contact form on our website.
how do i wash omnee clothing?
wash on cold & delicate, and hang dry. we do not recommend using a dryer as high heat can damage the fabric or cause shrinking. wash accessories at your own risk.
how do the items fit?
we include size charts on every product either in the product photos or in the product description.
please check the size chart before placing your order. if you need any help with sizing reach out to us at help@omneeworld.com.
how long is shipping?
all pre-made orders are shipped within 1-7 days of purchase. items marked as pre-order will include specific shipping times in the product description.
usa shipping times:
- west coast: 1-3 business days
- east coast: 2-5 business days
international shipping times:
- 7-21 business days
do you ship worldwide?
yes, we ship to over 170 countries. for international orders, the address must be written in english; local postal carriers may return packages if not.
we cannot currently ship to: belarus, ghana, iraq, kazakhstan, kyrgyzstan, lebanon, myanmar, nigeria, palestinian territories, russia, or zimbabwe.
will i have to pay customs fees or duties?
for international orders, your country may charge additional customs fees or duties before releasing your package. these charges vary by country and are the customer’s responsibility. omnee world does not pay or reimburse these fees.
we recommend checking with your local customs office for more information. if your package is held at customs, check your mail or email for notifications and contact your local post office for assistance.
my tracking hasn’t updated or i haven’t received my order. what should i do?
if it’s been more than 7 days (usa) or more than 21 days (international) since your package was shipped and it still hasn’t arrived, check your tracking information for the latest update. sometimes packages are delayed in transit.
if it’s been over 21 days since the last tracking update, it’s likely the package has been lost. in this case, we recommend the following:
- check your tracking information for the last update.
- contact usps (or your local postal carrier) for updates. they may have additional tracking info.
- check with your local post office to see if the package is being held.
once your package has shipped, omnee world is not responsible for lost packages as they are under the postal carrier’s control. however, if the package doesn’t show up and isn’t returned to us, contact us at help@omneeworld.com and we’ll help you out however we can.
what should i do if my package is stuck in customs?
packages can sometimes be held at customs for unpaid taxes or duties.
- check your mail and email for notifications from customs or your local carrier.
- contact your local post office for updates—they may have more details.
unfortunately, customs delays are beyond our control, but most packages clear and arrive soon.
what happens if my package is returned to sender?
if your package is returned to us, we’ll notify you. you can choose to have it shipped out again or request a refund. additional shipping costs will be the customer’s responsibility, and shipping fees are non-refundable.
my package was stolen, damaged, or lost in transit. what can i do?
if your package was stolen, damaged, or lost in transit:
- contact the postal carrier to file a dispute. all usa packages include $100 insurance.
- if the carrier can’t assist, contact us at help@omneeworld.com.
omnee world is not responsible for packages after they’ve been shipped out.
i entered the wrong address or ordered the wrong size. what can i do?
if your order hasn’t shipped yet, we can update your address or change the size if it’s available. if your order has already shipped, we’re unable to make changes.
i placed two different orders, can you ship them together?
we are unable to combine orders. each order will ship individually.
i placed an order but have not received an email confirmation?
if you have not received an email after 1 hour of placing your order, please check your junk or spam mail folder. if you think you entered an incorrect email, please contact us at help@omneeworld.com with your order number and name and we will resend your confirmation email.
i added a cart to product but now it says sold out?
all products on our site are sold on a first come, first serve basis. while you were in the process of checking out, another customer may have completed the purchase of the last available item.
why was my order cancelled?
your order may have been automatically cancelled because our system flagged it as potentially fraudulent. we use fraud detection tools to protect both our customers and our business from unauthorized transactions.
common reasons why an order might be flagged as fraud include:
- the billing and shipping addresses don’t match
- the payment method information (card number, billing address, etc.) doesn’t match what the bank has on file
- the order was placed using a proxy or vpn
- multiple failed payment attempts
if your order was cancelled and you believe it was a mistake, you can try placing it again. make sure all the billing and shipping information is correct and matches your payment method details. you can also try using a different card or payment method.
if you continue to have issues, feel free to reach out to us at help@omneeworld.com and we’ll help you sort it out.